3 Eye-Opening Facts You Can Learn About Your Business With 360 Evaluations
A 360 degree feedback is a form of employee evaluation that is made through the superiors, colleagues and subordinates of a given employee. Such a method of assessment, if introduced and implemented in the right way, can have numerous advantages for the company as a whole. It can provide a given employee with insights into his or her work performance from a variety of perspectives, and it can show them what aspects thereof are up to par and which ones could use improvement. The benefits will inevitably extend to the customers. Outlined below are three facts about the business that 360 evaluations can reveal.
Fact #1: How the employees work and interact with one another
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The management wants to know such things as:
- How well do groups of employees get along with one another?
- How likely is it that one employee will help a colleague who is in need?
- Does a given employee work better alone or in a group of people?
- In which areas of the company does each employee feel the most comfortable?
All of these questions, and more, can be answered through 360 evaluations. An employee who likes to work within groups, for instance, will actively seek out the aid and company of others and will, in turn, offer to help them if he or she perceives that they need it. Likewise, an evaluator can observe the way an employee behaves when asked to do a certain task or work with a certain colleague in a certain place.
Fact #2: Whether an employee is happy with his or her current work here
People might be able to tell if a fellow employee is thinking about leaving the job. The individual may mention it in passing or say things that would appear to imply so much. If this turns out to be the case, employers want to know why the person is dissatisfied and what could be done to make him or her want to stay.
Fact #3: How employees are being trained
The way in which people are trained to do their various tasks has a great impact on how well they perform. If people are improperly trained, one wants to know specifically how, and what needs to be corrected.
The most valuable thing about 360 evaluations is that they are conducted anonymously. Anonymity can enable the management to learn things they could not otherwise find out. In addition to the signals that people deliberately give out, there are those that they transmit involuntarily and unconsciously, and a trained person can easily spot these unconscious signals and figure out what they mean or at least could mean. Knowing that something is wrong is the first step towards fixing it, and knowing where things are going well is the first step towards making them even better still.
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