What is 360 degree feedback all about?

A 360 degree feedback is an approach used by organization to get the employees feedback from a variety of sources. It is generally a method in which each of the employees receives feedback from the mentor, peer group comprising of four to eight people, staff members, colleagues and even customers. Thus it helps employees to have an idea of their performance that how it is viewed by others in the organization. A general procedure of 360 degree feedback followed by most of the organizations is very simple. A questionnaire is prepared which contains the use of five pointer scale to determine the satisfaction level and many other aspects. It usually contains fifty to hundred questions. It is ensured that feedback is confidential. All feedback ratings are combined to hide the identity of any of the worker or manager related to any comment. Written answers and comments are summarized. Training is provided to make everyone aware about why is the feedback being taken and what it is all about. Samples of questionnaires and answers are provided to make everyone further clear. It can be either done online for easy access. Instructions are a must to be given along with the questionnaire. Data analysis is done. There are being done several types of analysis such as performance level, individual ratings, highest ratings group ranking and organizational ranking and recommendations. Results are distributed to the employees. It is must for the employees to show their results to their supervisor. Comparison is made between the ratings of employees and with supervisors. The feedback helps everyone in the company to get an insight about the mission and vision of the organization. They come to know the expertise and working level desired. This feedback defines how listening, goal-setting, team work and leadership is crucial. The main purpose of the 360 degree feedback survey is to make everyone in the organization clear with their positive and weak points. This helps in the employee’s development and ultimately overall development of the organization.

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